About Siraj

“Siraj” is an esteemed and paid employment program offered by GBM Oman for 1 year, extendable. It serves as an exceptional opportunity for Omani graduates to gain valuable professional experience. This program is distinctively designed to provide participants with a comprehensive learning experience, exposure to global expertise through GBM's regional and international partners, and practical, hands-on involvement in key customer projects.
One significant highlight of the "Siraj" program is that it is a paid opportunity, demonstrating GBM Oman's commitment to not only fostering talent but also recognizing and rewarding the contributions of each individual. Participants in the program are compensated for their dedication and efforts, making it an even more attractive opportunity for aspiring professionals

Job Summary

We are seeking a skilled and motivated End User Support Engineer to join our IT team. The engineer will provide first-level technical assistance to employees, ensuring that laptops, desktops, and other end-user devices function efficiently. Reporting to the Service Desk Manager, this role requires strong technical troubleshooting, customer service orientation, and adherence to IT standards and processes.

Job Responsibilities

In this role you will be responsible for:

Deliver high-quality onsite and remote support for end-user devices including laptops, desktops, printers, scanners, mobile devices, and peripherals.

• Support network connectivity issues (LAN/Wi-Fi/VPN), perform basic switch troubleshooting (Cisco), VLAN configuration, and port state changes.
• Fulfil service requests including software installations, system upgrades, patching, and new computer setups.
• Record, track, and resolve incidents in the Service Desk tool; escalate to vendors or higher-level support when required.
• Perform investigation, diagnosis, and recovery for hardware/software problems.
• Assist with endpoint patch management – apply Windows, security, and application updates, including emergency patches.
• Build and deploy golden images of desktop operating systems and applications.
• Install, upgrade, support, and troubleshoot Windows OS, macOS, Microsoft Office (all versions), and other authorized software.
• Provide user account administration (creation, management, and password resets) in Active Directory/Azure AD.
• Provide virus eradication, data recovery, and security compliance support.
• Support meeting room technologies, printers, fax machines, and multi-functional devices.
• Conduct preventive maintenance and customize hardware setups as per standards.
• Work with IT teams and vendors on branch builds, upgrades, and escalated issues.
• Support asset management activities including inventory capture, tracking, and reporting.
• Ensure all support activities align with ITIL Service Management principles and organizational standards.

Qualifications & Education Requirements      

• Graduate in Computer Science (preferred).
• Graduate in Science with a diploma or certification in IT (acceptable).
• ITIL Foundation Certification (preferred).
• Microsoft Certification (MCP/MCSE) or equivalent is an advantage.

Network Certification (CCNA / Network+) is an advantage.

Required Skills

• Strong technical knowledge of PCs, desktop hardware, and operating systems (Windows/macOS).
• Familiarity with ITIL Service Management principles.
• Knowledge of network fundamentals, L2/L3 switches (Cisco), VLANs, and LAN troubleshooting.
• Understanding of endpoint management tools.
• Proficiency in hardware/software troubleshooting.
• Ability to support smartphones and business applications.
• Good communication (verbal and written), strong listening, and customer service skills.
• Ability to work independently and as part of a team, with strong time management and prioritization.
• Professional demeanor, ability to work under pressure, and follow standard operating procedures.

• Bilingual in Arabic and English (mandatory).
• Excellent written and verbal communication skills, with strong interpersonal abilities to work with users, management, and third-party providers.

Competency

• communication
• Teamwork
• Passion for Business

HSE Responsibilities

1-Comply with all company Health, Safety, and Environmental (HSE) policies and procedures.

2-Report any hazards, incidents, or unsafe conditions to the supervisor immediately.

3-Maintain a clean and safe working environment.

4-Participate in safety drills and emergency response procedures.

About GBM Oman

GBM Oman is a 100% Omani-owned company with more than 35 years of experience. Originally formed with a team of 3 - today, we have grown to more than 113 highly skilled professionals from 13 countries of which more than 45% are Omanis. We have nurtured partnerships with the world’s leading technology companies & invested in a talented, skilled workforce to implement solutions that cater to our customer-specific, complex & diverse business needs.  Drawing on three decades of knowledge and success, GBM Oman has an exceptional depth of experience in managing Enterprise and Mission Critical systems. Today we have more than 250 customers in public and private sectors across a wide range of verticals such as Government, Oil & Gas, Security & Defense, Banking &  Financial Services, Health, Education, Media, and logistics. Located in Muscat, Al Qurum most prestigious business district-, equipped home to consultants, services, technical, sales and after-sales support teams, providing round-the-clock support and services to our customers.