Job Summary

Technology Specialist at GBM is a key member of our technology team, contributing to the implementation, support, and optimization of technology solutions.

Job Description

• Provide hands-on technical support to GBM customers, addressing hardware, software, or network issues.
• Assist in the configuration and optimization of hardware, software and network systems.
• Diagnose and resolve technical issues, ensuring minimal downtime and disruption.
• Conduct training sessions for customers and end-users on technology tools and best practices.
• Maintain accurate and up-to-date documentation of technology systems and configurations.
• Stay informed about current technology trends, contributing insights to continuous improvement.
• Assist in technology projects, ensuring tasks are completed in a timely and accurate manner.
• Collaborate with technology customers, vendors for support, procurement, and service optimization.
• Adhere to and assist in implementing IT security measures and compliance standards.

Skill

• Associate’s degree or equivalent in Information Technology, Computer Science, or a related field.
• 2+ years of experience in technology support roles
• Solid understanding of hardware, software, networking, and IT security principles.
• Strong problem-solving and analytical skills.
• Effective communication and interpersonal abilities.

Enthusiasm for staying updated on technology trends and a commitment to continuous learning.

Core Competencies